Enigma Communication Pty. Ltd. (referred to as “we,” “us,” or “our”) respects the privacy of all website visitors and clients. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with us, or use our services. Our privacy practices are compliant with Australian privacy laws, and we strive to uphold global standards for data protection.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Collection of Personal Information

We collect personal information to provide and improve our services. The type of information collected depends on the interaction but may include:

• Contact Information: Name, email address, phone number, and other contact details.
• Technical Data: IP address, browser type, operating system, and access times to enhance your experience.
• Usage Data: Information on how you use our website, services, and interact with our content.
• Marketing Preferences: Your choices regarding how we communicate with you.
• Other Information: Any other information you provide voluntarily, such as responses to surveys or feedback forms.

We collect this information through various means, including forms on our website, email, cookies, and tracking technologies.

2. Use of Personal Information

We may use your personal information for purposes including, but not limited to:

• Providing, maintaining, and improving our services.
• Processing transactions, inquiries, or customer support requests.
• Sending marketing, promotional, or informational content where consent has been provided.
• Conducting analytics and research to better understand our audience and optimise user experience.
• Ensuring legal compliance with applicable laws and regulations.

3. Disclosure of Personal Information

We do not share your personal information with third parties, except as necessary to provide our services or as required by law. We may share information with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., IT, hosting, analytics).
• Legal and Regulatory Authorities: Where required to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer information to the relevant parties.

4. International Data Transfers

Enigma Communications Pty. Ltd. operates in Australia, but our service providers or partners may be located globally. When personal information is transferred outside Australia, we ensure that it is managed in accordance with this Privacy Policy and protected under appropriate data transfer agreements to comply with relevant privacy laws.

5. Protection and Security of Information

We implement robust security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, and restricted access protocols. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and improve our services. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings; however, this may affect your experience on our website.

7. Marketing Communications

Where you have consented, we may use your personal information to send marketing communications about our services. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware of any such information, we will take steps to delete it.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information.
• Withdrawing consent for processing personal data.
• Objecting to data processing or requesting data portability.
• Filing a complaint with a regulatory authority, such as the Australian Information Commissioner, if you believe your rights have been violated.

For any requests, please contact us as outlined below.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “last revised” date. Your continued use of our website after changes are made signifies acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Enigma Communication Pty. Ltd.

Address: Ground Floor, 21 Bolton Street, Newcastle NSW 2300

Email: hello@enigma.net.au

Last revised: November 2024